Applied AI in shipping products: retrieval, model integration, and the evaluation work that decides whether it holds up.
AI features inside products people use daily, not proofs of concept. On one healthcare marketplace we built a conversational layer over SMS, email and chat that qualifies candidates, collects documents, and hands off to a human recruiter mid-conversation, plus a scoring model that tells recruiters who to call first.
Work in this seat looks like: designing the handoff so it doesn't feel like a bot gave up; building the evaluation set that catches a regression before the client does; deciding which three signals a score actually needs when eight were specified; and running the cost and latency numbers before anyone commits to a model.
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